Motorola and Zebra® Mobile Printers Introduce New Service to Help Customers Reduce Costs

Published 9th February 2009

New service for partners: one-stop shop for maintenance of Zebra mobile printers
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LONDON, UK – 9th February 2009 –The Enterprise Mobility business of Motorola, Inc. (NYSE:MOT) today announced that its ‘Service from the Start with Comprehensive Coverage’ service agreement has been extended to include Zebra® mobile printer products. This new service provides a three-day turnaround on the repair or replacement of Zebra® printers, including print heads.

Motorola EMb’s ‘Service from the Start – Bronze with Comprehensive Coverage for Zebra® Mobile Printers’ service offers a repair, maintenance and replacement service for both standard wear and tear of devices and accidental damage. Telephone support for the service is available in all major European languages including French, Italian, German, Spanish, Russian and English as well as Polish, Czech, Slovakian and Dutch.

“Motorola continues to invest in finding new opportunities for partners to provide value-added services to customers,” said Chris Ranger, VP Motorola Enterprise Mobility Services, EMEA. “By extending our Service from the Start service agreement to include mobile Zebra® printers, we can offer the same dependable turnaround times and standard of service that our customers already receive on their Motorola products. Retailers, transportation and logistics companies, as well as public sector organisations utilise mobile computers and printers in a variety of environments where they are subjected to high levels of wear and tear. With this offering, Motorola is providing partners with another tool to help customers improve productivity and gain a significant competitive edge.”

Under the new agreement, partners can simply ship damaged Zebra® printers to their local Motorola shipping consolidation facility, and Motorola will take care of the rest. Resellers across the EU can also offer a telephone hotline, provided by Motorola to diagnose end users’ hardware problems.

“This is a key offering for the channel,” continued Ranger. “Our partners can now offer consistent service in all EU countries, have a single point of contact for all mobile computers and printers and benefit from larger discounts on volume purchases. Having a fast turnaround on repairs is imperative to channel partners today, as although partners can excel at making a sale, they can often find maintenance and ongoing care a challenge.”

Motorola and Zebra® have been Alliance Partners since 2004. This joint effort will increase synergies for resellers and allow partners to offer a unified mobile computer and printer maintenance solution to customers.